General Order Information
Orders CANNOT be changed, modified, or canceled after checkout.
Shipping Terms & Policy
We ship Monday through Friday within 5 to 7 business days. Once your order has been shipped, you will receive a shipping confirmation email with a link to track your package. Once shipped, orders are estimated to arrive within 3 to 10 business days. Delivery times are estimates only and may vary depending on your location and distance from our location. These estimates do not include delays caused by:
• Shipping Couriers
• Busy Sale Periods
• Credit Card Verification Process
• Incomplete or Invalid Addresses
Orders placed over the weekend or on a public holiday will not be processed until the following business day.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations, including apartment, suite, and/or box numbers. We do not take responsibility for the incorrect information.
- If the package is returned non-deliverable or you refuse a shipment, you will be held responsible for the original shipping cost, plus the cost of any additional postage due on the return.
- If your tracking information states that your package was delivered and you did not receive it, you must address this with the appropriate carrier (DHL, FedEx, or USPS). Shop Flora is not responsible for packages scanned as delivered nor will we issue any refunds.
- If your order includes multiple items and one of them is out of stock, we will go ahead and ship a partial order and issue a refund for the sold-out item.
**Original shipping fees are non-refundable.
(US) DOMESTIC SHIPPING
Shop Flora offers a tiered shipping structure on US orders:
$9 for orders $0 to $99
FREE for orders over $100
**Return shipping costs are the responsibility of the customer.